How do i contact Yaypalm?

Email us by clicking contactus@yaypalm.com or clicking HERE

How do I place an order with YayPalm

Follow this steps,

  • Go to your cart
  • Select your shipping method and process to checkout
  • You will be lead to a Customer information page.
  • Fill up your important information (e.g. shipping address & name).
  • Choose your payment method
  • If Paypal, select it and proceed to Paypal.
  • It will lead you to PayPal’s page where you would need to log in to process the payment.
  • If you would like to pay using your Credit or Debit card, choose the option Pay with Debit or Credit Card. Our debit/credit cards are processed securely by Stripe.
How can I make changes to my order?

Simply email us at within 12 hours. Be sure to include your order number! If you would like to change your design, please also include the URL or name of the new design.

Otherwise, if it is the device type, case type or color that you would like to adjust, please also let us know the details in the email.

I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?

Please let us know by contacting us HERE, we would wish to know the order number of yours and also the discount code/offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable.

We apologize, but we are unable to apply the adjustments retrospectively 24 hours after date of order, or the promotion expiration date, whichever comes earlier.

I’ve ordered few cases but I can’t find all of them. Where are the missing cases?

Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us HERE

What types of cases do you offer ?

Please check the full list HERE. Not seeing the device you have? Be sure to sign up for our newsletter and stay tuned to our social media!

Are your Phone Cases Hard or Soft ?

Our case products are made from very high specification Amorphous Polymers, the same materials which are used on space missions and on bicycle helmets.

Our molds precisely match the dimensions of devices to ensure the best possible fit.

Do you print on the sides of the case as well ?

Our decorations is a full – wrap 3D process, extending around the 3D surface of the case – including the side, edges, and corners.

What Is the difference between the glossy finish and matte finish?

Glossy cases give off a shiny finish and are quite reflective compared to the matte finishing. The glossy finishing has a stronger and bolder color while the matte finishing is slightly dull.
The matte, however, is extremely smooth and soft. As far as durability, there is no difference between both glossy and matte.

How can I pay for my order?

We gladly accept all Payments via Visa, Mastercard, Discovercard, Paypal, Stripe, Apple Pay.

All our debit/credit payments are processed securely via Stripe and Paypal

Do you accept Debit/Credit cards ?

Yes! We give you the convenience of using PayPal to pay for your order with NO PAYPAL ACCOUNT REQUIRED or Use your debit/credit card which is processed securely Via Stripe.

I paid with my credit/debit card, but why did I get an email from PayPal for confirmation?

We use the PayPal platform, so even if you used your credit/debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Contact us

How long will it take to receive my phone case?

It take us between 24 – 48 hours to produce a case. Most cases are delivered in 3 – 5 business days after it is shipped. Having problems with delivery ? Please Contact us

Check out our Delivery and Shipping page for more information.

I paid with my credit/debit card, but why did I get an email from PayPal for confirmation?

Artist: You can email us at Contact us telling us about yourself and some samples of your work.

Others: Please email us at Contact us with subject line: [collaboration] Yaypalm

Still, have questions?

Please email us at Contact us

DM us on Instagram @yaypalm.official

CONTACT US